FAQs

  • What types of vehicles does Krystal Luxury Transportation have available?

    We have a variety of luxury vehicles to handle any size party, from individuals to large groups. Our line of black cars and limousines includes Cadillac Escalade ESV, Mercedes Sprinter Limousine, F550 Executive Limo Bus, F550 Mini Coach, and a Freightliner Mini Coach, among others. Learn more about our fleet here.

  • What are your drivers’ qualifications?

    Each of our drivers is a uniformed professional chauffeur licensed by the City of Austin. This licensing includes a criminal background check, drug test and driver’s record search. We use a program called PAX Chauffeured training (paxtraining.com) for our drivers to ensure they are prepared to drive safely and professionally. We hire our drivers to be part of our family, because we trust them with our clients’ lives.

  • What kinds of communications or dispatch do you use?

    We tailor our dispatch and communications to each party that books ground transportation with us. We ensure that communications are clear, particularly for large groups, and that our clients can find out exactly where a driver is at any point during a trip. All of our clients are equipped with phone numbers to call in case plans change.

  • What if I need to cancel my trip?

    We will explain the process of cancellations thoroughly to ensure you understand all of the details about deposits, refunds and cancellations before you sign your contract.

  • What if I need to add extra time or incidentals to my trip?

    Extra time is incurred by the half-hour (e.g., after 15 minutes of overtime, we charge a half-hour). We will cover our policies on extra time and incidentals when you book your trip with us so that you know before you sign the contract whether or not these options are available and how to request them.

  • What kind of insurance does Krystal Luxury Transportation have?

    Krystal Luxury Transportation maintains the required insurance for passenger transportation companies as stipulated by the City of Austin, TXDOT, and FMCSA.

  • How many passengers can Krystal Luxury Transportation accommodate?

    We can drive for parties from as small as a single passenger to over 50 people in our luxury Freightliner van. Contact us to find the best option for your party today!